Frequently Asked Questions
Everything you need to know about shopping with ZELLBURY.
What is the standard delivery time for orders?
For domestic orders within Pakistan, delivery typically takes 3 to 5 working days. International shipping times vary by destination, usually ranging from 7 to 10 working days.
What is your return and exchange policy?
We offer a 7-day exchange policy for unused items with original tags and receipts. Please note that sale items are not eligible for return or exchange unless a manufacturing defect is present.
Which payment methods do you accept?
We accept Cash on Delivery (COD) for domestic orders, as well as major credit and debit cards, including Visa and Mastercard. Secure online bank transfers are also available at checkout.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our logistics partner's website to monitor your shipment in real-time.
Do you offer international shipping?
Yes, ZELLBURY ships worldwide. Shipping costs are calculated at checkout based on the weight of the package and the destination country.
How should I care for my ZELLBURY garments?
We recommend following the specific care instructions on the garment label. Generally, we advise washing colored fabrics separately and avoiding direct sunlight while drying to maintain fabric longevity.